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patrickKX2
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Message 31 of 42
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Re: TVGo not working

Thank you Helen…an my issues began when I upgraded to the 360 too…I await a fix…

Paul_DN
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Message 32 of 42
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Re: TVGo not working

Hi patrickKX2,

Thank you for coming back to me, which IOS version is on your iPad?

Regards

Paul.

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patrickKX2
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Message 33 of 42
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Re: TVGo not working

Hi Paul, The latest version which is 15.2

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Helen2021
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Message 34 of 42
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Re: TVGo not working

We had the last eat IOS. It’s not a problems with the ipad…. We went through all that with IT. It let my son sign into his account ok on it. It’s a problem with the account … they need to reset the account but unfortunately you have to go through a very long winded and persistent chain of phone calls etc if you ever want it sorted. I wasn’t giving up but think alot of people do 

good luck 

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patrickKX2
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Message 35 of 42
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Re: TVGo not working

Hi Helen, I truly appreciate your comments and thoughts…I will reconsider my way forward on this issue…most kindly, Patrick 

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Zak_M
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Message 36 of 42
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Re: TVGo not working

Thank you for coming back to us with that information @patrickKX2

 

Do you already have an IT ticket raised regarding this? If so please could you provide this to us? 

 

Kind regards,

Zak_M

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patrickKX2
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Message 37 of 42
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Re: TVGo not working

Hi Zak,  When I spoke to customer services…I was made aware that there is no support for the TVGo app…I was encouraged to react with the community Forum…so no I do not have a IT ticket.  Kindly, Patrick 

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Helen2021
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Message 38 of 42
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Re: TVGo not working

Hi IT support helped us so persist with them. They raised several tickets for us where it was escalated several times 

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patrickKX2
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Message 39 of 42
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Re: TVGo not working

Thank you Helen…your have inspired me to persist…

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Zak_M
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Message 40 of 42
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Re: TVGo not working

Thank you for coming back to us @patrickKX2

 

I can raise it. I will need to pop you over a PM so that I can get some account information

 

Kind regards,

Zak_M

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