I hope you've had a lovely Christmas and New Year!
I'm still looking into this for you and can see that the issue is still under investigation. The team have asked if you can please provide timestamps of when the issue is replicated? If you can please try signing into TV GO and let us know the time stamps of when you've tried and got an error, that would be great.
We are sorry to hear it took 2 Months to get this resolved Via our I T team, apologies again for any inconvenience caused, if you have any further issues or queries please do not hesitate to reach back out?
Hi my issues were with our iPad too, and started when we upgraded to 360 tv. We stuck it out with IT and eventually got it sorted. Apparently only the very top line support are able to delete accounts and re instate them , which is what they had to do to finally sort it. Hope you get yours sorted