Virgin Media Community

[patrickKX2]

Thank you Helen…an my issues began when I upgraded to the 360 too…I await a fix…

[Paul_DN]

Hi patrickKX2,

Thank you for coming back to me, which IOS version is on your iPad?

Regards

Paul.

[patrickKX2]

Hi Paul, The latest version which is 15.2

[Helen2021]

We had the last eat IOS. It’s not a problems with the ipad…. We went through all that with IT. It let my son sign into his account ok on it. It’s a problem with the account … they need to reset the account but unfortunately you have to go through a very long winded and persistent chain of phone calls etc if you ever want it sorted. I wasn’t giving up but think alot of people do 

good luck 

[patrickKX2]

Hi Helen, I truly appreciate your comments and thoughts…I will reconsider my way forward on this issue…most kindly, Patrick 

[Zak_M]

Thank you for coming back to us with that information @patrickKX2. 

Do you already have an IT ticket raised regarding this? If so please could you provide this to us? 

Kind regards,

Zak_M

[patrickKX2]

Hi Zak,  When I spoke to customer services…I was made aware that there is no support for the TVGo app…I was encouraged to react with the community Forum…so no I do not have a IT ticket.  Kindly, Patrick 

[Helen2021]

Hi IT support helped us so persist with them. They raised several tickets for us where it was escalated several times 

[patrickKX2]

Thank you Helen…your have inspired me to persist…

[Zak_M]

Thank you for coming back to us @patrickKX2. 

I can raise it. I will need to pop you over a PM so that I can get some account information

Kind regards,

Zak_M