Virgin Media Community

[Helen2021]

Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!! 

[Helen2021]

Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!! 

[David_Bn]

Thanks for your post Helen2021, and I'm sorry to hear of the issue with the TV Go services on the iPad.

Can you please advise me if the issues with TV Go are limited to the iPad, or if this is also duplicated on other devices? 

Do you possibly use any Android devices for the TV Go services? Does it work on a web browser?

Kindest regards,

David_Bn

[Helen2021]

It doesn’t work on iPad or laptop 

[Helen2021]

doesn’t work on iPad or laptop 

[John_GS]

Hi Helen2021

Thanks for coming back to us. Are you getting any error messages at all?

Best,

[Helen2021]

 

[Helen2021]

Yes  message sting oops service not available. Have tried to send picture 

[Zak_M]

Good morning @Helen2021.

Really sorry for the inconvenience that this has caused.  

Please could you try uninstalling & re-installing the app to see if this resolves the issue? 

Kind regards,

Zak_M

[Helen2021]

If you only knew how many times we have been asked to do that 😂