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Helen2021
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TVGo app

Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!! 

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Helen2021
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TVGo not working

Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!! 

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David_Bn
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Re: TVGo not working

Thanks for your post Helen2021, and I'm sorry to hear of the issue with the TV Go services on the iPad.

Can you please advise me if the issues with TV Go are limited to the iPad, or if this is also duplicated on other devices? 

Do you possibly use any Android devices for the TV Go services? Does it work on a web browser?

Kindest regards,

David_Bn

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Helen2021
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Re: TVGo not working

It doesn’t work on iPad or laptop 

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Helen2021
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Re: TVGo not working

doesn’t work on iPad or laptop 

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John_GS
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Re: TVGo not working

Hi Helen2021

 

Thanks for coming back to us. Are you getting any error messages at all?

 

Best,

 

John_GS
Forum Team


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Helen2021
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Re: TVGo not working

BE350254-35CF-46CB-AF1C-4B6DAB966F33.png

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Helen2021
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Re: TVGo not working

Yes  message sting oops service not available. Have tried to send picture 

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Zak_M
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Message 9 of 42
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Re: TVGo not working

Good morning @Helen2021.

 

Really sorry for the inconvenience that this has caused.  

 

Please could you try uninstalling & re-installing the app to see if this resolves the issue? 

 

Kind regards,

Zak_M

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Helen2021
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Re: TVGo not working

If you only knew how many times we have been asked to do that 😂

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