Menu
Reply
Rob46
  • 5
  • 0
  • 0
Joining in
188 Views
Message 1 of 2
Flag for a moderator

TVGo app too many devices

Hi

I've had the dreaded 'too many devices' problem where the same device has registered each time I've logged in.

Seems to be a regular issue to do with cookies / cache. 

Can someone reset me to zero please otherwise I have to wait until March

Thank you

0 Kudos
Reply
Robert_P
  • 2.58K
  • 129
  • 218
Forum Team
Forum Team
93 Views
Message 2 of 2
Flag for a moderator

Re: TVGo app too many devices

Hello Rob46

 

Thanks for taking the time to contact us in regards to the device allowance for the Virgin TV Go service. We appreciate you making us aware of this and welcome back to the community.

 

We've recently made some changes to the process around device allowance and management, we have today reset the device allowance and would appreciate it if you could monitor this going forward and let us know if the issue is still happening?

 

Thanks

 

Rob

0 Kudos
Reply