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TVGo Stopped working and unable to replace device for 19 days despite not changing anything

sharondale
Tuning in

I'm unable to view TV shows on my laptop.  Haven't changed any devices in months but have to wait 19 days to replace the "broken" registered device.  It says I can make 3 changes a month but refuses to let me replace / change / repair the "broken" device.

I need this resolving before I go away on Monday 13th June.

1 REPLY 1

Steven_L
Forum Team
Forum Team

Hey @sharondale,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L