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Joining in

On my android phone, I have the updated TV Go app. But when I try to sign into TV Go, its asks “Skip Sign in or Register  or simply Sign IN”. But when I try to sign in using my Virgin email address, it doesn’t recognise it


Forum Team
Forum Team

Hi @mikem5s 👋.

Thanks for reaching out to us. Apologies you are facing issues with your TvGo App. Can we ask are you able to log into your online account and emails ( if you use that facility) with your Virgin Media credentials?

Please let us know. 


Joining in

yes, no problem

Hi Mikem5s 👋🏼.

Did you manage to log in online as by team advised above?

Let us know.

Thank you.

Ari - Forum Team

New around here? To find out more about the Community check out our Getting Started guide

As I replied a week ago, I can sign in to my Virgin Account / email etc on my phone. But when using the same sign in details on TV Go, it wont accept.

Does this help you

Thanks mikem5s, how strange!

Are you able to sign into TV Go from another device or through the web version of TV Go at all?