TVGO

[mikem5s]

On my android phone, I have the updated TV Go app. But when I try to sign into TV Go, its asks “Skip Sign in or Register  or simply Sign IN”. But when I try to sign in using my Virgin email address, it doesn’t recognise it

[Sabrina_B]

Hi @mikem5s 👋.

Thanks for reaching out to us. Apologies you are facing issues with your TvGo App. Can we ask are you able to log into your online account and emails ( if you use that facility) with your Virgin Media credentials?

Please let us know. 

Sabrina

[mikem5s]

yes, no problem

[Arissa_H]

Hi Mikem5s 👋🏼.

Did you manage to log in online as by team advised above?

Let us know.

Thank you.

[mikem5s]

As I replied a week ago, I can sign in to my Virgin Account / email etc on my phone. But when using the same sign in details on TV Go, it wont accept.

Does this help you

[Beth_G]

Thanks mikem5s, how strange!

Are you able to sign into TV Go from another device or through the web version of TV Go at all?