Menu
Reply
cazaqueen
  • 14
  • 0
  • 0
Tuning in
997 Views
Message 1 of 11
Flag for a moderator

TVGO on laptop using windows 10

Hi All

 

I am having a real problem trying to get Virgin TVGO to work on my windows 10 laptop on Chrome, both using the App I was asked to download and through the browser. I am getting a message saying 'sorry, we cannot play this right now)

I have cleared cache several times and it would seem that each time this happens, I am using up one of my devices so I have now reached my limit.

Can anyone offer step by step instructions on how to get TVGO  to work on a laptop running windows 10 and using chrome as a browser and is there any way my device limit can be reset please.

Many thanks 

Carol

0 Kudos
Reply
Gareth_L
  • 6.84K
  • 420
  • 770
Forum Team
Forum Team
944 Views
Message 2 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Hello cazaqueen 

Thanks for your post 

The app from the Microsoft Store has been discontinued.
All Windows computers need to use the TV Go website via a supported browser.

Sorry 

Gareth_L

0 Kudos
Reply
cazaqueen
  • 14
  • 0
  • 0
Tuning in
937 Views
Message 3 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

thanks for getting back to me, I am aware that the app is no longer available on the microsoft store but even when using the browser, I cannot get TVGO to work. Is there any way I can have the device limit reset so I can try again as I have used all my 5 lives trying to get it to work with no joy.

best wishes

Carol

0 Kudos
Reply
Gareth_L
  • 6.84K
  • 420
  • 770
Forum Team
Forum Team
933 Views
Message 4 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Hello cazaqueen

I can reset the devices for you 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

0 Kudos
Reply
cazaqueen
  • 14
  • 0
  • 0
Tuning in
930 Views
Message 5 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

All done Gareth.

 

Is there something I need to do to get the browser TVGO to work.

I am using google chrome on windows 10, have cookies enabled and cleared cache before trying to run. I can sign in no problem and everything else in the browser works such as checking devices etc, but I cannot get any shows to play

best wishes

Carol

0 Kudos
Reply
Gareth_L
  • 6.84K
  • 420
  • 770
Forum Team
Forum Team
928 Views
Message 6 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Thanks for those details cazaqueen

All reset from my side as well

We don't have a fix or workaround yet for the windows 10 Issue 

It is something that we are working on but its being a bit problematic 

Gareth_L

0 Kudos
Reply
cazaqueen
  • 14
  • 0
  • 0
Tuning in
922 Views
Message 7 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Hu Gareth and thanks for resetting my devices.

I have just tried again and it is still not working - i get a message saying that I need to register a device which keeps appearing but shows not playing but devices are being registered nonetheless. Think I will have to give up and wait for this issue to be resolved.

thanks for your help in this

all the best

Carol

0 Kudos
Reply
alanh3
  • 2
  • 0
  • 0
Joining in
890 Views
Message 8 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

I have the same issue is there any timescales on the when this issue will be resolved?  I get as far as the channel buffering and then playing for a second or so before getting the message Sorry - this isn't available; Sorry - we cant play this at the moment.  I have also used up all my device slots with my laptop trying to use various different browsers.

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
865 Views
Message 9 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Hi Alanh3, 

Thanks for your post and welcome to our community. 

Sorry you're also having this issue, we will have something in place as soon as possible. 

In the meantime if you'd like the devices resetting so you can use the app another way that's something we can help with from here, just reply to the personal message I'm sending now 🙂 

Emma_C - Forum Team
0 Kudos
Reply
lewisp91
  • 93
  • 5
  • 5
Up to speed
727 Views
Message 10 of 11
Flag for a moderator

Re: TVGO on laptop using windows 10

Is there a fix date for this VM?

Tags (2)
0 Kudos
Reply