Virgin Media Community

[Autonuevo]

TVGO was working but now shows “not available” Using the app (not in a browser). Other iPad used by another family member continues to work perfectly.

I have done following:

- reloaded app

- rebooted router and rebooted TIVO BOX

- checked no VPN

- checked only 1 other device accessing service under this sign on

- cleared cache on ipad

- completely restored iPad to a backup from a time when it previously worked on TVgo
ata loss to see what I can do now to fix this.

please help

[Alex_RM]

Hi Autonuevo,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the TVGO app, thank you for confirming all the checks you've been through already.

Can you confirm if the iPad you're using is on iOS 11 or later?

Alex_Rm

[Autonuevo]

Thanks for reply

IOS is current version 15.4.1

[Nathan_B]

Thank you for confirming that, just to double check too is this happening when you are trying ti view all content or is it just specific ones you have noticed?

Regards

Nathan

[Autonuevo]

It doesn’t work on any programming

[Ashleigh_C]

Thank you for letting us know @Autonuevo

I have been unable to locate your account via your forums details so I will send you a PM now so we can look into this a bit further together.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.