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TVGO logging in issue

I am a brand new VM customer, my fibre connection and TV services are great, but I cannot log in to the TVGO either on my phone or using a web browser here:-

I have verified that the username/password combination is correct, the same login details log me in to my main VM account, but I just keep getting the message :- 

"Oops that hasn't worked
Please sign in with your main user account. Sub-accounts cannot sign in."

I don't have any other accounts to log in with!
I noticed that other people reported this previously but having looked through the threads, there is zero detail about how to resolve this.

Please can someone sort this out and let me know!


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