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Robert_P
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Message 11 of 18
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Re: TVGO error service unavailable please try in a few minutes

It can take up to 5 working days for IT tickets to be investigated full and resolved P4UL420, they will be working on tis as soon as there is an update the team will let you know.

 

Rob

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P4UL420
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Message 12 of 18
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Re: TVGO error service unavailable please try in a few minutes

Thanks Rob

they called me Monday and said they would call back in 20 minutes, 2 days later still no call back. Customer service is shocking, service used to be pretty good but definitely lacking now.

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John_GS
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Message 13 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi P4UL420

 

Can you update your iOS to 14.8 for me, to see if updated phone software fixes this?

 

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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P4UL420
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Message 14 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi John 

I have completed the iOS update and tried again still the same.

I have also tried the TVGO link sent by VM via my laptop and get the exact same message.

regards Paul

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Hayley_S
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Message 15 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hello @P4UL420,

 

Does the TV go app work on any other device? Like an android? 

 

The laptop app does not work anymore as far as I am aware, Have you tried it on a tablet? 

 

Please let me know.

 

 

Hayley
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P4UL420
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Message 16 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi Hayley

i have tried a tablet, another iPhone and the weblink supplied by virgin media on a laptop all come back with the same message.

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Sofia_B
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Message 17 of 18
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Re: TVGO error service unavailable please try in a few minutes

So sorry to hear this @P4UL420, I appreciate this must be frustrating and we apologise for any inconvenience caused. 

 

I'm going to send you a PM for more details so we can look into things for you.

 

Please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

 

Thanks, 

Sofia
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P4UL420
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Message 18 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi
thank you I have just messaged you

regards Paul

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