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P4UL420
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TVGO error service unavailable please try in a few minutes

Hi

I am no longer able to access my TVGO this was working perfectly I have been trying off and on for the past 2 weeks but still NG.

noticed other boards had the same issue just wondering if this had finally been resolved and what to do as i have un installed and reinstalled the app and confirmed my iOS (14.6)

I can login to my account successfully so I know my details are correct.

error: oops this service isn’t available at the moment. Please try again in a few minutes.

can someone please message to to resolve from VM

thanks

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japitts
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Message 2 of 18
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Re: TVGO error service unavailable please try in a few minutes

Is that on the app in general.. or on specific channels/programmes?

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P4UL420
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Message 3 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi

it is at login I have tried various channels also, always the same message whether I login straight away or select the channel and get the login from there.

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Zoie_P
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Message 4 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi P4UL420,

Thanks for your post and welcome to our forums 🙂
I am sorry you are having issues with your TVGO, can you try logging via a desktop/laptop or trying on other devices ?

Zoie

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P4UL420
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Message 5 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi Zoie 
I have tried another device and get the exact same message when I try to sign in, I have entered an incorrect password on purpose as a test and I do get incorrect Password message so I know the one I am using for my account is correct.

I have read on forums that TV GO had to be removed and then readded for it to work again, are you able to do this?

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japitts
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Message 6 of 18
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Re: TVGO error service unavailable please try in a few minutes


@P4UL420 wrote:

I have read on forums that TV GO had to be removed and then readded for it to work again, are you able to do this?


You can uninstall & reinstall the TV Go app using your device settings, it's not something VM need to do.

Or you can try deleting the app cache as a simpler fix first. The exact location of these menus will vary between Android & iOS

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P4UL420
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Message 7 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi

i have deleted and reinstalled I have also installed fresh on my wife’s iPhone and get the same message.VM also sent a link so I could try from laptop, again NG

VM this evening removed my registered devices, had me delete/reinstall the app and login back in, still NG, now escalated to their tech team.

with some many people reporting the same issue there must be an underlying issue.

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Lee_R
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Message 8 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi @P4UL420 thanks for posting and welcome to our community.

Sorry to hear you're having issues with your TV Go.  Can you please advise when the I.T was raised?

Regards


Lee_R

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P4UL420
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Message 9 of 18
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Re: TVGO error service unavailable please try in a few minutes

Hi Lee

do you mean the ticket for tech support?

This was raised yesterday currently still waiting for a call back.

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P4UL420
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Message 10 of 18
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Re: TVGO error service unavailable please try in a few minutes

And still waiting for a call back 😡

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