Virgin Media Community

[stewarth]

So i tried to use TVGO this evening having not used it for many weeks - directed to website instead of app & then constant 'you need to replace an existing device' messages, which i did each time & now have 5 identical 'Chrome' devices registered none of which work & now i'm told i have to wait until 1/11 to try again...

Can a mod please reset / remove all active devices on my account so i can try again please.

Also, why do your help pages say you can rename a device when you can't?

Thanks.

[Guvn0r]

My household are having this issue aswell can we also get a reset as Im unable to watch the UFC event tonight because of this fiasco!

Not impressed!

[stewarth]

Can anyone help? Phone support is not available so this seems.to be the only option?

[stewarth]

On the off chance that someone in support will actually see this, some answers to questions that you are likely to ask:

1. I only ever use 1 computer to view TVGO

2. I only ever use Chrome on said computer

3. I do not clear cookies (well very rarely) and have not done so recently

4. Everything worked absolutely fine using the app - its only since having to use the website that this has started.

This is very irritating because i wanted to watch champions league football tonight.

[TheArcher]

I have the same problem

[gary_fornax]

I am having the same issue 5 chrome computers in device list

tvgo just keep saying maximum device reached , then refuses to let

me do anything , tried to ring virgin helpline what a joke kept me waiting 

twice for a hour then hanged up the phone on me , first post to this community

virgin monitor this, or is just a place to vent frustration at the worst customer service on the planet

[stewarth]

Here's what I see... you know... just in case someone looks at this

The blurred one is actually my PC name, I guess from when the tv go / tv anywhere app actually knew what it was doing.

[stewarth]

No idea when the image will be cleared for public consumption but suffice to say - 4 "My Computer - Google Chrome' entries, 1 with the actual computer name. all with 11 days before i can change them.

[Ryan_N]

Not a problem my mate. 

All the best 🙂 

Cheers.