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stewarth
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TVGO - Max Devices Reached - Please clear.

So i tried to use TVGO this evening having not used it for many weeks - directed to website instead of app & then constant 'you need to replace an existing device' messages, which i did each time & now have 5 identical 'Chrome' devices registered none of which work & now i'm told i have to wait until 1/11 to try again...

Can a mod please reset / remove all active devices on my account so i can try again please.

Also, why do your help pages say you can rename a device when you can't?

Thanks.

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Guvn0r
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Re: TVGO - Max Devices Reached - Please clear.

My household are having this issue aswell can we also get a reset as Im unable to watch the UFC event tonight because of this fiasco!

Not impressed!

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stewarth
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Re: TVGO - Max Devices Reached - Please clear.

Can anyone help? Phone support is not available so this seems.to be the only option?

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stewarth
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Re: TVGO - Max Devices Reached - Please clear.

On the off chance that someone in support will actually see this, some answers to questions that you are likely to ask:

1. I only ever use 1 computer to view TVGO

2. I only ever use Chrome on said computer

3. I do not clear cookies (well very rarely) and have not done so recently

4. Everything worked absolutely fine using the app - its only since having to use the website that this has started.

This is very irritating because i wanted to watch champions league football tonight.

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TheArcher
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Re: TVGO - Max Devices Reached - Please clear.

I have the same problem

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gary_fornax
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Re: TVGO - Max Devices Reached - Please clear.

I am having the same issue 5 chrome computers in device list

tvgo just keep saying maximum device reached , then refuses to let

me do anything , tried to ring virgin helpline what a joke kept me waiting 

twice for a hour then hanged up the phone on me , first post to this community

virgin monitor this, or is just a place to vent frustration at the worst customer service on the planet

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stewarth
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Re: TVGO - Max Devices Reached - Please clear.

Here's what I see... you know... just in case someone looks at this

stewarth_0-1603314568407.png

 

The blurred one is actually my PC name, I guess from when the tv go / tv anywhere app actually knew what it was doing.

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stewarth
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Re: TVGO - Max Devices Reached - Please clear.

No idea when the image will be cleared for public consumption but suffice to say - 4 "My Computer - Google Chrome' entries, 1 with the actual computer name. all with 11 days before i can change them.

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Ryan_N
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Re: TVGO - Max Devices Reached - Please clear.

Not a problem my mate. 

 

All the best 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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