Menu
Reply
Rupert_CB
  • 8
  • 0
  • 0
Tuning in
546 Views
Message 1 of 12
Flag for a moderator

TVGO App Reset Request

How can I request a reset of my TVGO app please? I'm locked out on any device I try - perhaps I tried on too many browsers? I'm really missing it but it looks on the forum as if there are configuration design issues with registered device lists and browsers.
All help and advice appreciated - thanks.

Tags (2)
0 Kudos
Reply
Lisa_CC
  • 4.11K
  • 240
  • 489
Moderator
Moderator
467 Views
Message 2 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hi there Rupert_CB,

 

Sorry to hear you've locked out of your device when using TV Go 😞 I've managed to find your details using the information we have on here and have reset your device list for you so you can re-add your devices back on.

 

Let us know if you have any problems with it.

 

Thanks,

 

Lisa

0 Kudos
Reply
Rupert_CB
  • 8
  • 0
  • 0
Tuning in
466 Views
Message 3 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hello Lisa

Thanks for your time and effort but I'm still locked out. I can't access on my iPhone or via my Win10 PC browser (Edge nor Firefox)

"Sorry - this isn't available" on all attempts.

Regards

0 Kudos
Reply
Lisa_CC
  • 4.11K
  • 240
  • 489
Moderator
Moderator
464 Views
Message 4 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hmm, have you tried uninstalling and reinstalling the App? Also can you try the Google Chrome browser to see if it works and whether it's the same on WiFi connection and on a different network such as mobile data or work WiFi? I've reset the device list so there shouldn't be an issue but we'll need more information in case it's something our IT Team needs to look at.

 

 

Thanks,

 

Lisa

0 Kudos
Reply
Rupert_CB
  • 8
  • 0
  • 0
Tuning in
450 Views
Message 5 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hello Lisa

I've tried everything you suggest below and I'm still getting the same messages and cannot access the content via either app or any browser. I'd be grateful for your advice on what my next steps should be.

Thanks and regards

0 Kudos
Reply
Emily_G
  • 4.82K
  • 209
  • 286
Forum Team (Retired)
Forum Team (Retired)
372 Views
Message 6 of 12
Flag for a moderator

Re: TVGO App Reset Request

Thanks for confirming I'll pop you over a private message so we can pass security and raise an IT ticket to look into this further.

 

Thanks, Emily.

0 Kudos
Reply
Rupert_CB
  • 8
  • 0
  • 0
Tuning in
258 Views
Message 7 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hello again - nobody has ever contacted me about this since you raised the IT ticket for me. Will you please try again? I still don't have a working TVGO app on any device and it's really frustrating.

Thanks

0 Kudos
Reply
Paul_DN
  • 6.24K
  • 359
  • 652
Forum Team
Forum Team
227 Views
Message 8 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hi Rupert,

 

Thank you for coming back to us, what exactly is happening, what devices are you using, are you using the same log in details you use to check your online account?

 

Regards

 

Paul.

0 Kudos
Reply
Rupert_CB
  • 8
  • 0
  • 0
Tuning in
222 Views
Message 9 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hello Paul

The service operated well earlier in 2020 but has been inaccessible to me for many months now.

I use the same login details which I use to access my VM broadband/TV/telephone account.

I have tried to launch TVGO unsuccessfully from my iPhone 5S, Chrome, Edge and Firefox browsers. They all return the same message: 

BF08570A-684D-4C92-BE46-BB172310E914.png

I believe your colleague previously requested that my devices catalogue be reset and that a tech call be raised: neither suggestion has enabled me to use the app so far.

I’d be grateful for your support in re-enabling what I used to enjoy.

Regards

0 Kudos
Reply
Paul_DN
  • 6.24K
  • 359
  • 652
Forum Team
Forum Team
210 Views
Message 10 of 12
Flag for a moderator

Re: TVGO App Reset Request

Hi Rupert,

 

Thank you for coming back to me, I will be more than happy to look into this further and if necessary I will raise a I T ticket, I will send you a invite into a private chat as I am going to need to access your account, please click on the purple envelope top accept.

 

Regards

 

Paul.

0 Kudos
Reply