How can I request a reset of my TVGO app please? I'm locked out on any device I try - perhaps I tried on too many browsers? I'm really missing it but it looks on the forum as if there are configuration design issues with registered device lists and browsers. All help and advice appreciated - thanks.
Sorry to hear you've locked out of your device when using TV Go 😞 I've managed to find your details using the information we have on here and have reset your device list for you so you can re-add your devices back on.
Hmm, have you tried uninstalling and reinstalling the App? Also can you try the Google Chrome browser to see if it works and whether it's the same on WiFi connection and on a different network such as mobile data or work WiFi? I've reset the device list so there shouldn't be an issue but we'll need more information in case it's something our IT Team needs to look at.
I've tried everything you suggest below and I'm still getting the same messages and cannot access the content via either app or any browser. I'd be grateful for your advice on what my next steps should be.
Thank you for coming back to me, I will be more than happy to look into this further and if necessary I will raise a I T ticket, I will send you a invite into a private chat as I am going to need to access your account, please click on the purple envelope top accept.