Virgin Media Community

[shamick59]

I have just had  a 360 replacement box but can no longer watch recorded programmes on my Ipad  I get error message that I need to be connected to my home wifi  I am sat on top of it with the recorded programe playing on my tv  What has happened? Any ideas please?

[Natalie_L]

Hi Shamick59,

Thank you for reaching out to us here on the Community. 

I am sorry to hear you are having issues watching recorded programmes via the TG Go app since your box was replaced. 

When using the app, are you connecting to the new set box? 

Can you please also try to use the service via a browser to see if you have the same issue? If the service works on the browser, please delete the app and the app data and then reinstall it to the device. 

Please let us know how you get on, 

Thanks,