Menu
Reply
Robg21
  • 3
  • 0
  • 2
Tuning in
1,291 Views
Message 1 of 6
Flag for a moderator

TVGO 360 - not on Home Network

As a new customer I had the 360 box installed a few days ago. The TVGO app on my iphone and iPAD over my home WiFi will not play recorded programmes. I get an error message saying the device is not on the home network. Despite this apparent error I can:

1. initiate and delete recordings

2. Use the remote control function to control the box (including playing recorded programmes though the TV)

So why can't I play recorded programmes on my iPad & iPhone? 

And also, apart from playing recorded programmes, can I do all of the above over 4G? i.e. definitely not on my home network.

0 Kudos
Reply
Ernie_C
  • 19.28K
  • 2.11K
  • 4.91K
Very Insightful Person
Very Insightful Person
1,278 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: TVGO 360 - not on Home Network

Have you checked that the Virgin TV Go app is correctly set up in the iOS settings - enabled in the Privacy/Local Network settings?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Robg21
  • 3
  • 0
  • 2
Tuning in
1,235 Views
Message 3 of 6
Flag for a moderator

Re: TVGO 360 - not on Home Network

Thank you, I can now play back recordings. I hadn't realised there was such a setting in the app.

Ryan_N
  • 2.67K
  • 119
  • 233
Forum Team
Forum Team
1,216 Views
Message 4 of 6
Flag for a moderator

Re: TVGO 360 - not on Home Network

Glad to hear @Ernie_C has helped resolve this. Top work 🙂 

 

Cheers. 



Ryan_N- Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Gazbo555
  • 8
  • 0
  • 0
Joining in
808 Views
Message 5 of 6
Flag for a moderator

Re: TVGO 360 - not on Home Network

It seems there's a solution for iPhone and iPads but I'm having this problem on Android devices. Anyone know of a solution? 

My tv360 is connected to my Hub using ethernet but wi-fi connections on the same network tell me I'm not on my home network? 😭

0 Kudos
Reply
Alex_RM
  • 5.94K
  • 318
  • 447
Forum Team
Forum Team
753 Views
Message 6 of 6
Flag for a moderator

Re: TVGO 360 - not on Home Network

Hi Gazbo555,

 

Thanks for posting and sorry to hear you've also had some issues using the app.

 

This does look to be something we're currently investigating. So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

0 Kudos
Reply