As a new customer I had the 360 box installed a few days ago. The TVGO app on my iphone and iPAD over my home WiFi will not play recorded programmes. I get an error message saying the device is not on the home network. Despite this apparent error I can:
1. initiate and delete recordings
2. Use the remote control function to control the box (including playing recorded programmes though the TV)
So why can't I play recorded programmes on my iPad & iPhone?
And also, apart from playing recorded programmes, can I do all of the above over 4G? i.e. definitely not on my home network.