TV to go - programme not available in region

[Shauntkc]

Hi I am trying to watch programmes on my laptop but all I get is a message saying 

sorry this programme is not available in this region

i have full tv access and have no issues with watching on normal tv just on my laptop

I am not using VPN

Any solutions please?

[Kain_W]

Hi there Shauntkc,

Thanks for your post and welcome to the community.

Apologies for the issues faced, can I ask are all devices showing this issue?

Let us know,

[Shauntkc]

Hello Kain,

it’s just on my laptop, my phone is ok

[newapollo]

Hi @Shauntkc 

Even though you say that  you aren't using a VPN, you should double check that one hasn't been installed as a browser extension.

Some VPN browser extensions are installed automatically by anti virus software, or other third party software.

[Kain_W · Accepted solution]

Thanks for the response Shauntkc,

Has what @newapollo advised helped with this issue

Let us know,

[Shauntkc]

Thanks kain & @newapollo - it was indeed my internet security that had added vpn

[newapollo]

Thanks for the update @Shauntkc 

Pleased to see it's all working now.

[Matthew_ML]

Hey Shauntkc, thank you for reaching out and letting us know this this now fixed.

I am very glad the advice you was given helped you today, please do feel free to reach out in the future. Thanks