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TV to go - Not available error

Joining in


I changed the computer I used for TV to go and while the registration seems to have worked fine when trying to watch anything on the TV to go website I see this error.

Not available

Sorry - we can't play this at the moment

I was able to watch Sky Sports earlier today on the same computer so the Sky device registration and streaming worked fine.


Joining in

Im still have the same issue today.

Any chance of someone on the forum team getting in touch to look at this for me?

I think my devices need reset as I probably need to re register the computer having issues but can't as I have reached the maximum of 5 devices and can't replace any for 22 days.

Hi shugg, 

Thanks for posting and welcome back to the community. I am sorry for the TV Go issues but thanks for letting me know the error messages. Are you getting this on all devices used or just certain ones/one device? 

Kind regards,

Forum Team

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Hi John,

Thanks for looking into this.

All the other devices work fine. Its just this one device having this issue since I registered it to replace another device I was using previously.


Forum Team (Retired)
Forum Team (Retired)

Hi shuggg, 

Thank you for your reply. 

As the message does not indicate a device registration issue, a reset may not resolve this but we would be happy to give this a try. 

I will pop you over a private message to confirm a few details and we can go from there. 

Please check the purple envelope on the top right of this page for my message. 

Speak soon,