TV to go - Not available error

[shuggg]

Hi,

I changed the computer I used for TV to go and while the registration seems to have worked fine when trying to watch anything on the TV to go website I see this error.

Not available

Sorry - we can't play this at the moment

I was able to watch Sky Sports earlier today on the same computer so the Sky device registration and streaming worked fine.

[shuggg]

Im still have the same issue today.

Any chance of someone on the forum team getting in touch to look at this for me?

I think my devices need reset as I probably need to re register the computer having issues but can't as I have reached the maximum of 5 devices and can't replace any for 22 days.

[John_GS]

Hi shugg, 

Thanks for posting and welcome back to the community. I am sorry for the TV Go issues but thanks for letting me know the error messages. Are you getting this on all devices used or just certain ones/one device? 

Kind regards,

[shuggg]

Hi John,

Thanks for looking into this.

All the other devices work fine. Its just this one device having this issue since I registered it to replace another device I was using previously.

[Natalie_L]

Hi shuggg, 

Thank you for your reply. 

As the message does not indicate a device registration issue, a reset may not resolve this but we would be happy to give this a try. 

I will pop you over a private message to confirm a few details and we can go from there. 

Please check the purple envelope on the top right of this page for my message. 

Speak soon,