Virgin Media Community

[paul243]

The TV remote app on my I phone is asking for a login . Never asked previously.

When I log in I am taken to the VM home page but no way to access the remote app.

Any fix please?

[Zach_R]

Hi @paul243,

Thank you for your post. You would be expected to log into your account when you open up and use the app.

What happens if you go back to the app after you've logged in?

Thanks,
 

[paul243]

Thanks Zach

Please read my post again.

When I log in using my log in to "My Virgin Media" as requested when opening the app , I get a home page but no way of navigating to the remote app. Never had to log in previously.

If it's required to enter an e-mail and password every time to use the remote then it's surely not fit for purpose!? Programme will be finished!

[Hayley_S]

Hello @paul243,

I am sorry for the issues with this.

Can you please confirm when you last accessed it? After 14 days of use it will ask you to re log in again.

Do you currently have a V6 or a TiVo box? Are you using the Tv control app or the Tv go app? 

Many thanks,

[paul243]

Have now deleted an re-installed the (TV Control) app and it's working.

However, I repeat, signing in takes me to the VM home page with no way of navigating to the control app.

Tivo box

Thanks

[Kain_W]

Thanks for the update paul243,

I'm glad the issue is now resolved.

We'll notify the team of this for future reference.

If you do have anymore queries then please don't hesitate to contact us again.

Thanks,

[paul243]

Thanks,
Is it possible to use this app remotely away from my home wi-fi ?

[Zak_M]

Thank you for coming back to us @paul243. 

You would not be able to use the TV remote app whilst away from your home network. 

Kind regards,

Zak_M

[BenMcr]

Worth saying that the remote part of TV Control can't be used away from home nor does recording streaming / downloading if you have a V6 box

However the recording scheduling parts do work out of the home as long as you have a data connection. To ensure this works properly, your TiVo or V6 box should be set to 'Connected Low Power'

[paul243]

Thanks but can't find that setting in any menu on my Tivo.
How is it done?