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Jayjon12
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TV on the go

I am not able to remove my devices. 

It is showing as all 5 devices are in use and i cant even remove any of them. 
Most of them are not even in use anymore...

Is there anyway to remove all devices?

Any help would be appreciated

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Sasha_W
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Re: TV on the go

Morning @Jayjon12

 

Welcome to the forum page and thanks for posting this on here. 

Sorry to hear you're having some issues removing the devices. 

 

Have you been able to remove them yet? 

 

If not, may sound obvious, but can you tell me the step by step process that you're doing.

 

Have you gone onto the device management on the app and clicked remove on the ones you no longer want? 
 

Please do let me know 

 

Thanks 

 

Sasha - Forum Team


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Jayjon12
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Re: TV on the go

Hi Sasha, 

 

Once ive logged into TVontheGO (https://virgintvgo.virginmedia.com), i click on 'Settings' then 'Device Management'. 
I can see all my devices listed there but there is no option to remove devices. (see image below)

Jayjon12_0-1618243487583.png

I cant seem to find a way to remove all of these devices. 

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Tom_F
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Re: TV on the go

Thanks for getting back to us, sorry for any confusion. It's my understanding that there's no option to remove a device - when you try to use TV Go on a new device you will be given the option to replace an old device (if you already have the max amount of devices registered.)

 

If that's not the case for you please get back to me via PM and we can reset the registered devices on your behalf.

 

Tom 

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