Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
317 Views
Message 1 of 6
Flag for a moderator

TV on the GO

I need to reset my TV on the GO as its saying I have used up all my devices but 3 of them are all on the same PC and I now cant see the TV on my Phone or PC and its a pain

Tags (2)
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
246 Views
Message 2 of 6
Flag for a moderator

Re: TV on the GO

how long does it take for a moderator to respond on this site should I just contact central support is that easier 

Tags (2)
0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 1
Tuning in
229 Views
Message 3 of 6
Flag for a moderator

Re: TV on the GO

I've tried twice to get through to customer support since Saturday - both times i go through all the menu items only to be told 'customer support is closed' please go to the website.  I do see Virgin staff answering posts but it is very hit & miss with how long it will take - from minutes to weeks.

0 Kudos
Reply
Highlighted
  • 4.06K
  • 191
  • 320
Forum Team
Forum Team
130 Views
Message 4 of 6
Flag for a moderator

Re: TV on the GO

Good Afternoon Philrobinson1,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've encountered this error with your TV Go service. 

 

We have provided a sticky post to assist customer combat this issue, which can be found here

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Tuning in
125 Views
Message 5 of 6
Flag for a moderator

Re: TV on the GO

yes I have read that sticky post already and updated my settings but that has not worked.  I need a full reset done on my login 

0 Kudos
Reply
Highlighted
  • 7.69K
  • 461
  • 486
Forum Team
Forum Team
78 Views
Message 6 of 6
Flag for a moderator

Re: TV on the GO

No worries. 

If this is still needed then please reply to the message I'm sending you now 🙂 

Emma_C - Forum Team
0 Kudos
Reply