Menu
Reply
DrChivago
  • 2
  • 0
  • 0
Joining in
314 Views
Message 1 of 4
Flag for a moderator

TV go

I have been told if I don't order a V6 box my tv package will be terminated on Jan 3rd! If you try and go onto this section of the website to order one, you get an error message! Have been on the phone for over an hour, put on hold, then cut off. Great customer service ...

I have 2 questions:

Do I need a tv box to use Virgin tv on the go?

If not, how do I get tv on the go to work? I watched it happily for a couple of months, then was told the service wasn't available - I am paying for the full tv package by the way, even though I am not able to access it

This could all be sorted out if you could simply get to speak to someone. 🤦🏻‍♀️

Can anyone help me not go quietly insane??!

 

0 Kudos
Reply
BenMcr
  • 21.57K
  • 2.35K
  • 4.36K
Very Insightful Person
Very Insightful Person
310 Views
Message 2 of 4
Flag for a moderator

Re: TV go

For Virgin TV Go you don't need to use the Virgin TV box supplied with your TV service, but as Virgin TV is a paid subscription, then you do need that as part of your bundle to use TV Go.
**********************************
I work for Virgin Media - but all opinions posted here are my own
DrChivago
  • 2
  • 0
  • 0
Joining in
297 Views
Message 3 of 4
Flag for a moderator

Re: TV go

Thank you. All I need to do now is work out how to order one. The link suggested in the letter is not working - I get the oops message.

Still don't know how to get TV go to work. I'm going to have a go at reinstalling, if it doesn't work, I may as well cancel my package anyway.
0 Kudos
Reply
Gareth_L
  • 6.87K
  • 422
  • 775
Forum Team
Forum Team
132 Views
Message 4 of 4
Flag for a moderator

Re: TV go

Hello DrChivago

Thanks for your post 

Sorry to hear about this issues with TV Go 

Sadly we are unable to amend or upgrade packages here on the Forums 

This will need to be done by calling us or 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services

Gareth_L

0 Kudos
Reply