Sorry for any issues you've encountered with the TV Go app. What happens when you try to watch recorded programs from the Drama channel - is there any specific error message? Does this happen with other recordings too or is it just a problem with Drama channel recordings specifically?
Hi Tom I’ve mislead you a bit I can’t watch recorded drama and alibi programs in the remote control app on my iPad. (Not TVgo as I first said sorry) I don’t think I can watch recorded cbs channels either I contacted virgin and they tried various actions which haven’t helped so I’ve been escalated. I get error message now “in home streaming is not permitted etc.” I am using Wi-Fi and don’t have issues with other recorded programs
Thanks for coming back to us, sorry to hear you are still facing the same issue, so I can help further I will send you an invite into a private chat, once received please click on the purple envelope to start?