Menu
Reply
  • 7
  • 0
  • 0
Joining in
477 Views
Message 1 of 15
Flag for a moderator

TV go app says upgrade to watch

Used to be able to access programmes on TV go app on my iphone and iPad. Now it says ‘upgrade to watch’. But I can access these programmes on my tv. 
Have tried logging
 out and back in but doesn’t change anything. 

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
473 Views
Message 2 of 15
Flag for a moderator

Tvgo app not working

TV go app not working. Can’t access any programmes. Says ring to upgrade 

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
422 Views
Message 3 of 15
Flag for a moderator

TvGo app still not working

Tv go app still not working. It’s been three days!!

0 Kudos
Reply
Highlighted
  • 179
  • 7
  • 24
Forum Team
Forum Team
394 Views
Message 4 of 15
Flag for a moderator

Re: TV go app says upgrade to watch

Hi Lasergirl 

 

Thanks for joining our community and for posting. 

 

Sorry to hear you've been having issues with your TV Go App - we did have some known issues last week that may have impacted the service like this. Have you since tried to use it? Please let me know if there is an error message popping up and how things are for you now. 

 

If you are trying to watch Sky Cinema or Sky Sports you will be able to download their App and still log in to watch. 

 

Let me know and we'll go from there 🙂 

 

Thanks, 

 

Hollie_B

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
391 Views
Message 5 of 15
Flag for a moderator

Re: TV go app says upgrade to watch

Hi Hollie_B

I’m still having the same issues. On both my iPhone and my iPad but I can access all the channels on my tv.

I've deleted and reinstalled the app but that makes no difference. 

0 Kudos
Reply
Highlighted
  • 179
  • 7
  • 24
Forum Team
Forum Team
361 Views
Message 6 of 15
Flag for a moderator

Re: TV go app says upgrade to watch

Hi Lasergirl 

 

Thanks for the reply, sorry to hear that you're still having issues with the App. 

 

Can you confirm what channels aren't showing? Are you able to send a screenshot so we can see what's going on? 

 

Thanks, 

 

Hollie_B

0 Kudos
Reply
Highlighted
  • 7
  • 0
  • 0
Joining in
347 Views
Message 7 of 15
Flag for a moderator

Re: TV go app says upgrade to watch

Hi Hollie_B

Please see the attached screenshot. It says this on every channel in any programme I go into.

719740FC-A48C-4577-A624-687CE0BCC75F.jpeg

0 Kudos
Reply
Highlighted
  • 290
  • 15
  • 35
Forum Team
Forum Team
320 Views
Message 8 of 15
Flag for a moderator

Re: TV go app says upgrade to watch

Thank you for getting back to us.

 

Please could you try the following:

 

settings>channels>restore to default

 

If there are any changes then please do let me know. 

 

Kind regards 

Zak_M

 

0 Kudos
Reply
Highlighted
  • 290
  • 15
  • 35
Forum Team
Forum Team
315 Views
Message 9 of 15
Flag for a moderator
Helpful Answer

Re: TvGo app still not working

Hi there @Lesergirl. 

 

thank you for reaching out, Please could you confirm for me, Are you still having these issues? 

 

Kind Regards 

Zak_M

Highlighted
  • 7
  • 0
  • 0
Joining in
308 Views
Message 10 of 15
Flag for a moderator

Re: TvGo app still not working

Hi Zak_M

I have done this multiple times but nothing has changed.

Yes I still can’t access any programmes.

0 Kudos
Reply