Virgin Media Community

[Jamesfrank]

My TV Go app has been suspended on Android devices for getting on for 2 months now and despite numerous phone calls to Virgin, they have been unable to to sort this out. They haven't been able to tell me why it was suspended in the first place. The service has been and continues to be shocking and nobody is taking responsibility. Has anyone experienced this and had a fix for this issue? I pay a premium for their ultimate package and I'm now considering cancelling the contract. Any help would be appreciated! 

[Aaron2]

In which way has it been suspended? Can you not run it? What happens if you try deleting it from your phone and re-downloading from the Google Play store? Does it come up with any error messages that would give insight?

[Jamesfrank]

I've tried all of that via numerous telephone calls with virgin. I've sent them a screenshot of the account suspended message I get when I sign in. It's frustrating that they can't seem to remove the suspension. All other services are fine, although the problem occurred at the same time my TV box developed a fault. The box was replaced by Virgin. I'm not sure if this was in any way connected to the tvgo app problem. 

[Aaron2]

Typically shouldn't, can you tell me what the suspended error says by typing the error out or providing a screenshot?

[Jamesfrank]

 Thanks for your reply. Screenshot attached! I'm still waiting for resolution of this from Virgin Media who don't seem to know how to fix this. It would be great to get this sorted once and for all! 

[Aaron2]

Hmm, I've never encountered this personally nor spoke to anyone that experienced it. I know from last year a member of the forum team pm'd someone to look further into it but they didn't reply to the topic as to whether they resolved it or not. 
Also remove the marked as helpful answer you gave me as it makes  the topic look resolved when it hasn't been. Have you tried logging in via TVgo website on a laptop or so and seeing if the error persists?

[Gareth_L]

Hello Jamesfrank

Thanks for your post 

This is as new one to me So I am more than happy to find a solution 

Can I just ask if you are using your own log in details the same ones you use to sign into your online account with

Is the account in arrears at all 

What device are you using

Gareth_L