Hi - I set up TP Link m9 mesh this morning. Hub 4 in modem mode. TiVo box wired connection to m9 device. Everything working fine apart from the Virgin TV Control app which is saying that I am out of my home so it refuses to search for the Tivo.
Have tried deleting and reinstalling app (twice!).
Thanks Dave - it’s a Tivo. I have rebooted. It’s got an IP address on the same subnet (192.168.68/24) as my iPhone (running the tv control app). Tivo is on wired segment. I’m pretty flummoxed by this tbh and at the point of cold restart of everything. It does seem as if the TV control app thinks it’s out of my home network so doesn’t want to scan…
Thanks Dave - it’s a Tivo. I have rebooted. It’s got an IP address on the same subnet (192.168.68/24) as my iPhone (running the tv control app). Tivo is on wired segment.
Ordinarily (and there's nothing wrong with an abnormal setup btw - just means things needs clarifying) - both the TiVo/V6 and the mobile device would have 192.168.0.xyz IP addresses. I'm not 100% clear that this is the case for you - can you confirm?
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Hi - yup. Hub 4 in modem mode. Direct cable to m9 acting as router. Wireless being broadcast from the m9 (I have two - Hub 4 is cabled to the primary). DHCP server on m9. I did wonder if the TV control expects to be on 192.168.0… address rather than the 192.168.68… address and that’s how it detects ‘home’ network. Would seem odd if it did though..!
Thanks Beth. No - everything worked fine before I set up the Deco mesh network and hub was in router mode at that point. I’ve been using the tv control app for quite a few years.
However I have good news - it’s all working now. I did nothing at all except wait a few days. I’ve no idea why it’s working now and wasn’t before. My only guess could be that there is some sort of timeout in the app after which it assumes that the network is the home network. I’d be interested in knowing what’s going on here.
So…if anyone else encounters the same problem, wait a few days and it might clear up!
Many thanks for everyone’s responses. This is the first time I’ve used this forum.