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chrlove
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TV Remote App IOS

Hi I’ve tried all the fault diagnosis steps and resolution but unable to get the Remote App working. It continually goes round in a loop on the startup page. I’m using an IPhone 7 on the latest iOS update. Any help greatly appreciated.

chris

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DJ_Shadow1966
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Re: TV Remote App IOS

Hello

Which app are your trying to download is it this one https://www.virginmedia.com/shop/virgin-media-connect-app

What is the actual version of iOS you are running ?

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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chrlove
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Re: TV Remote App IOS

Hi it’s the TV Control app

https://www.virginmedia.com/shop/tvgo-tvcontrol

 

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chrlove
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Re: TV Remote App IOS

...... iOS v 13.6.1.

 

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Corey_C
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Re: TV Remote App IOS

Hi chrlove,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you've had some issues using our TV Control app. Are you still having these issues?

Cheers,

Corey C

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chrlove
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Re: TV Remote App IOS

Hi it is working now as soon as AV was deleted.

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