Hi I’ve tried all the fault diagnosis steps and resolution but unable to get the Remote App working. It continually goes round in a loop on the startup page. I’m using an IPhone 7 on the latest iOS update. Any help greatly appreciated.
Which app are your trying to download is it this one https://www.virginmedia.com/shop/virgin-media-connect-app
What is the actual version of iOS you are running ?
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Hi it’s the TV Control app
...... iOS v 13.6.1.
Thanks for your post and welcome to the community forums. Sorry to hear that you've had some issues using our TV Control app. Are you still having these issues?
Hi it is working now as soon as AV was deleted.