TV Go

[Col50]

Yet another VM fault.

Cannot connect to the box using the App, it reports an error …. Another App is currently playing on your TV Box.

No it is Not, I used the App to turn on the sodding Box.

I am on my iPad, at home and on the same network as the VM Box.

WiFi signal is All Bars.

iPad has Local Control Turned on for the Go App.

VM, another name for a useless sodding company.

[Ernie_C]

What are you actually trying to do using the Virgin TV Go app?

[Ernie_C]

This is normal when your TV 360 is watching a live TV channel:

[Kath_F]

Hi Col50, 

Thank for your post and apologies to hear you're having an issue when trying to use the TV Go app. 

In order to help, we'd need to know as much information about the issue you are having. Can you let us know the following?: 

• What action you're trying to complete in the app?
• What state is your 360 box in? Is this off or turned on and being watched? 
• Do you have any 360 mini boxes?
• When going to the guide and trying to watch a live channel, does this start streaming?
• What about On Demand/Catch up?

Pop back and let us know so we can offer some further help/advice. 

Many thanks, 

[Col50]

I have tried all permutations.

I have limited success when streaming live, its hit and miss as to it working or not.

Saved Recordings will not stream.

[Kath_F]

Hi Col50, 

Thanks for coming back to me although you've missed out the answers to several of the questions that were asked. Can you go back and provide an answer to each one? 

In terms of being unable to stream your recordings, the first thing to check is that your 360 box is in Fast start or Active mode instead of Eco mode. If this is already the case, make sure the app you're using and the OS of your device is fully up to date. 

Once you've done these checks, can you have a look at the CPE IP address on the app? We need to check if this displays a valid IP address show up or if it show's up as unknown? To check this, click on your profile icon at the top > Settings > Diagnostics > CPE IP. 

If it's showing as unknown, then click the icon next to the search bar in the top right corner and disconnect from your 360 box and reconnect. This is a workaround that our VIP user Ernie has let us know of and it should refresh things and allow an IP to be registered. Hopefully you will then be able to watch the recordings without any issues. 

Keep me posted. 

Thanks,