Virgin Media Community

[Mymother]

I have teh oomph package and haven't accessed Sky Sports for a while. Today, when I try to access, I get a message saying that I'm either outside fo the territory or I haven't used the service in my home territory for more than 30 days. I haven't accessed Sky Sports for a while - how do I resolve this?

[newapollo]

Hi @Mymother 

You should be able to access it if you are in the UK.

If you are using VPN software,  or a VPN browser extension then you will need to turn it off.

[Mymother]

Ah, that may explain it. Thank you.

[Carley_S]

Hi @Mymother

Welcome back to the community! 

Glad to hear this is all resolved for you with our helpful VIP's advice. If you have any further questions or concerns, please do not hesitate to post to us again on the community, we'll be here to help if needed. 
Thank you very much again for helping @newapollo :). 

[Mymother]

Haven't checked the laptop connection yet but I can't connect to Sky Sport on my mobile...when I try, the link takes me to Sky Sports Live but with a frozen screen. No button to connect via Virgin UK?

[newapollo]

Hi @Mymother 

The icon to connect via VM UK is further down the page on the left hand side..

Sky Sports sign in

[Mymother]

The screen stays frozen and I can't scroll down - I've unistalled & reinstalled the SkySports App to no avail.

[Mymother]

Now working on my laptop when VPN disconnected.

[Mymother]

Still not working on the mobile though...

[Gareth_L]

Hello Mymother

What happens when you try on your Mobile 

What Mobile is it that you have and what Operating system and version are you on 

Gareth_L