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TV Go still not working - Devices again!

All was okay using Windows App. Then Virgin chose to discontinue use of app and redirects it to  a Web-based produc and then the problems started.

At end of October... No Devices left - wait until November...??? Technical problems - engineer working on it. Registered problem waiting for FIX. Not heard anything?

Start of November... New device (again!). Still can't use GO. Then Device :limit reached and I haven't even used ANY yet!!!

10th November (nearly 3 weeks without service). Now I cannot even get through on phone! Waited 50 minutes... no answer. Re phoned and pressed one for (useless) text message with link which never got! Very frustrating.

Paying for a service I desperately need. 

What is the next step???

 

 

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Re: TV Go still not working - Devices again!

Try my solution described in my post "Fix (potential) for multiple device problem"

I have bumped the thread so it should be near the top of the first page.

Unfortunately you will need to have an available slot to try it so if your devices are maxed out then you need a Forum Mod to reset your account or call the helpline.

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Re: TV Go still not working - Devices again!

Many thanks. I will try IE. (once I get my devices allowance).

Thanks again.

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Re: TV Go still not working - Devices again!

Virgin still working on the problem - and I STILL haven't got any TV. Over a month without now.

 

Sky is looking good...!

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Re: TV Go still not working - Devices again!

Hi kdeciacco57,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with the Tv Go App. 

 

I am unable to locate your account via your profile. 

 

I will private message you so we can look into this further. 

 

^Martin

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