Tried Chrome, Edge and downloaded the app (Windows 10 laptop).
The following info is from https://www.virginmedia.com/help/virgin-tv-go-what-devices-can-i-use
"We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website."
"To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website."
Did you download the old Windows 10 TVGo app?
Or the webapp via the TVGo webpage?
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