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ianblue
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TV Go sign in

the TV go sign in says opps that hasn't worked please sign in with your main user account sub accounts can't sign in ?? I am using the main user account 

any help appreciated

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Steven_L
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Re: TV Go sign in

Hey ianblue,

 

Sorry to hear of the issues that you've been having with your TV Go login. Have you been able to get this resolved since you last posted?

 

If not, are you able to log into your online account or any other apps with the same username and password?

 

Have you recently changed your password to your account?

 

 

Regards

Steven_L

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ianblue
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Re: TV Go sign in

Hi Steve

it's a new account and the sign in works fine for Virgin Media sign in it just won't sign in for TV on the go 

rgds Ian

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Steven_L
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Re: TV Go sign in

Hi Ian,

 

Please could you check to see if this works via the browser version of TV go instead of the app? Please could you try to uninstall and reinstall the app, to see if this works.

 

If the above doesn't work, please could you try to change your password via your online account? Hopefully this will refresh your account and get you back in to TV go.

 

Regards

Steven

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ianblue
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Re: TV Go sign in

Hi Steve

I have tried signing in with the GoTV browser and still the same I changed My password and still getting the same when I try to log in it says (Please sign in with your main user account. Sub-accounts cannot sign in)

thanks Ian

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Steven_L
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Re: TV Go sign in

Hey ianblue,

 

Is this still the same at the moment? Are you still not able to log into your account?

We had an issue over the last few days and this seems to have been resolved, please could you check and see if this has worked for you.

 

 

Regards

Steven_L

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ianblue
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Re: TV Go sign in

Hi Steven

Yes it's now working fine thats great thank you for your help

Ian

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Steven_L
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Re: TV Go sign in

That's great to hear Ian, glad that it's working for you now.

 

Regards

Steven_L

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