@ModTeam wrote:
Hello,
We’ve been made aware of an issue with TV Go where you’re unable to watch on a device that has been registered even though it has been used before on PC or MacBook. This can cause all slots and changes for the month to be used. You’re currently allowed 5 devices with 3 changes per month.
This is caused when the cookies and cache for TV Go are removed / deleted. This is not a fault and is working as expected. To avoid the situation you simply need to change the settings on your browser to keep the cookies active for TV Go.
Many thanks,
Your Community Moderators
This is not the case. On numerous occasions this has happened to me with numerous browsers (Edge, Chrome, Internet Explorer). I did not delete cookies. Simply using the same browser a second time causes a forced device replacement.
Also this month the Window 10 app was closed which forced two device changes. And my iPad app had to be re-registered, despite there been no means of removing cookies.
Also it is very disingenuous to blame customers. This does not happen with Now TV nor Netflix nor Amazon Prime nor GAAGO nor iPlayer nor ITV Hub nor All 4. The workaround of changing setting purely for TV Go is nonsense, and you haven’t provided any guidance on how to do so for TV Go.