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Reynokev
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TV Go not working

My Tv go stopped working last night and wont let me sign in because it requires the primary account holder, please can someone help

many thanks

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Tom_F
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Re: TV Go not working

Hi Reynokev, thanks for your post - sorry for the delay getting back to you.

 

I'm also sorry you've encountered this error. This issue seems to be quite a common one at the moment, I understand the mods are collating examples. I've also raised a few IT tickets on behalf of some impacted customers that are still ongoing.

 

To help us get this resolved for you asap I'd like to confirm a few details with you too, so please look out for my PM I hope to hear back from you soon.

 

Tom 

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Tom_F
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Re: TV Go not working

Hi Reynokev. Just a quick update to let you know that we've now had confirmation that a wider issue has been acknowledged and a ticket has been raised so hopefully the relevant teams will have this resolved soon. Apologies for the delay.

 

Tom

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