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sas1
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TV Go not working on windows laptop

I have been using Chrome as a browser

 

I cleared the cache, added Virgin TV go to allow cookies and pop-ups but still getting the message still cannot play at the moment.

Also due to their issues on changing the allowed devices then there are only 3 attempts a month!

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Zak_M
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Message 2 of 48
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Re: TV Go not working on windows laptop

Good morning @sas1 

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with your TVGO.

 

You are able to register up to 5 devise a month via your account. 

 

Are you having issues with all of your registered devices? are you getting the same error message? 

 

Kind regards,

Zak_M

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sas1
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Message 3 of 48
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Re: TV Go not working on windows laptop

No, TV Go works fine on my Apple iPhone or a windows 10 desktop.

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Zak_M
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Message 4 of 48
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Re: TV Go not working on windows laptop

Thank you for coming back to me. 

 

I see, are you able to try an alternative browser on your laptop and see if you still get the error message. 

 

Kind regards,

Zak_M

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sas1
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Message 5 of 48
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Re: TV Go not working on windows laptop

Yes tried yesterday with Edge and got the same issues on the laptop

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Zak_M
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Message 6 of 48
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Re: TV Go not working on windows laptop

Thank you for checking that for me. 

 

Can you provide me with a screenshot so I can raise this with our IT team. 

 

Kind regards,

Zak_M

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sas1
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Message 7 of 48
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Re: TV Go not working on windows laptop

sas1_0-1622641798828.png

 

See screen shot above

 

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Zak_M
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Message 8 of 48
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Re: TV Go not working on windows laptop

Thank you for that 

 

and just 1 last question, have you been able to try it on another network?  (E.G a work connection) 

 

Kind regards,

Zak_M

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sas1
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Message 9 of 48
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Re: TV Go not working on windows laptop

Yes, I tried this at the weekend on a different network and had the same issue

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Zak_M
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Message 10 of 48
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Re: TV Go not working on windows laptop

Thank you for confirming that.

 

I know I said it last time but this is the last one, are you having the issues on all channel's?  

 

Kind regards,

Zak_M

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