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tobers
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TV Go not working on Microsoft Surface Duo

I appreciate that I am in a tiny minority in the UK with this device as it hasn't been launched here yet. But here we go. 

The TV Go app works on one screen in portrait mode with the video playing at the top. But if I turn the screen into landscape mode I just get a blank light purple screen with no video playing. If I try to "span" the TVGo app across both screens I get the same blank screen. 

It looks like the app thinks I am outputting to an external screen and is blanking the content.

What's the chances of getting this fixed please? 

The Surface Duo is very cool by the way! 

 

Build : 2.3.54 Prod(21900)
Device : Microsoft Surface Duo
OS : Android 10 (API 29)
Video Player : 2.11.7
OV : 3.15.15
Conviva : 4.0.4
Connection type : WiFi
MQTT broker : DISCONNECTED
MQTT CPE status : Unknown box
SSDP status : null
Device IP address : xxxxx
CPE IP address : null

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Corey_C
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Re: TV Go not working on Microsoft Surface Duo

Hi tobers,

 

Thanks for your post and apologies for the delayed response. Are you still having issues with TV GO?  I've also submitted your query with our IT team for further investigation.

 

Cheers,

Corey C

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pedlar
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Message 3 of 9
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Re: TV Go not working on Microsoft Surface Duo

hi tobers

VM has a lot of problems with tv go. Check TV service status. My area reports problems with TV go fix supposedly 23 November. Lots of community members reporting problems with TV go

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andrewtobin
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Re: TV Go not working on Microsoft Surface Duo

Yes, still having issues. Your mobile app team will need to update TV Go to support “spanning” ie enabling the app to work across two screens.
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andrewtobin
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Re: TV Go not working on Microsoft Surface Duo

Thanks, but it’s a device issue not a coverage issue. The app doesn’t like my blingy new dual-screen Microsoft Surface Duo.

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Chris_W1
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Re: TV Go not working on Microsoft Surface Duo

Hi andrewtobin, we have emailed this over to get an update and hope to hear something back soon. Can you confirm if you are still faced with this issue? Chris 

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pedlar
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Re: TV Go not working on Microsoft Surface Duo

Still not working on any device

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andrewtobin
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Re: TV Go not working on Microsoft Surface Duo

Hi @Chris_W1, yes I’m still seeing the same issue. When I set the TV Go app to span the two Surface Duo screens, the app just shows a blank pinkish screen. 

The Surface Duo will apparently be released in the next couple of months in the UK so it would be good to have it working by then. 

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John_GS
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Re: TV Go not working on Microsoft Surface Duo

Hi,

 

Have you spoke to Microsoft regarding this?

 

Kind regards,

John_GS
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