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IainTr
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TV Go not accepting login

I am attempting to login to TvGo using my main user account but am getting rejected and told to use my main user account.

I have not changed my account or password in some time and can access my email and my Virginmedia so the problem is application specific.

Further, I have tried to login on 2 different PC's and a tablet and got the same result. Also tried accessing TV Go through Opera, IE and Firefox and got the same result.

Scragster187
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Re: TV Go not accepting login

It’s a widespread fault, sadly VM are being particularly poor at updating what is happening and dealing with it. I am sure they will sort it...eventually... but in the mean time prepare for some inane questions and the inevitable delete and re-install the app. 

Sorry I can’t be more helpful. 

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Gareth_L
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Re: TV Go not accepting login

Hello IainTr

Sorry to hear your having issues with Tvgo

Can I ask if you are using the same details as you use to log into your online account?

Gareth_L

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IainTr
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Re: TV Go not accepting login

Hi Gareth_L,

                          Yes. I am using the same login details for My Virgin Media, my email and TV Go.

Nor have I, recently changed them. The problem is solely with TV Go and has only happened recently.

TV Go is rejecting my main user account name as not being the main user account name.

IainTr

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Alex_RM
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Re: TV Go not accepting login

Thanks for confirming IainTr,

 

Can you please send a screenshot of the error you're getting so we pass this along for investigating.

 

Alex_Rm

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IainTr
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Re: TV Go not accepting login

Hi Alex_Rm,

Please find screenshot of error message attachedvirgin error.png

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Alex_RM
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Re: TV Go not accepting login

That's great thank you, 

 

We've passed this information along to be investigated. 

 

Alex_Rm

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IainTr
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Re: TV Go not accepting login

Logged on, yesterday, to find that the fault had mysteriously cleared.

My thanks to all involved.

 

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Lisa_CC
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Re: TV Go not accepting login

Great stuff IainTr and thanks for popping back to let us know. Please monitor it and let us know if you have anymore issues.

 

Thanks,

 

Lisa

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