Virgin Media Community

[fletch1]

Presumably no update then?

Everyone says they'll come back to me yet since May there's been no progress regarding my issue. Am I the only one unable to access this service?

[Beth_G]

Hi fletch1,

I am so sorry that we haven't gotten back to you with an update. I have just checked the ticket for you now and the team are struggling to find the issue and so require some more information.

I'm going to pop you over a PM now so I can take some more details.

Beth

[Beth_G]

Hi fletch1,

Thanks for the additional details. I have now updated the ticket for you.

We will keep you posted with any updates as much as possible.

Thanks again for all your patience.

Beth

[fletch1]

Here we are again! Yet another 2 weeks have passed and still nothing!

[Travis_M]

Hi @fletch1

Thanks for posting on our community forum!

I have raised this as a matter of urgency to have the ticket worked, my apologies for the inconvenience. We'll be sure to keep you updated where we can.

Regards