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fletch1
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Message 31 of 45
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Re: TV Go license error message

It's now over 2 months since I reported this problem and I'm no further forward than I was on 27th May. I've responded to all your questions but I've still no idea what is happening?

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Paul_DN
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Message 32 of 45
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Re: TV Go license error message

Hi fletch1,

 

Thanks for coming back to us, we are really sorry this is with the team and they are looking into this, what tablet is it and what version software it on it?

 

Regards

 

Paul.

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fletch1
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Message 33 of 45
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Re: TV Go license error message

You've already asked and been given this information!

Nexus 7

Android 6.0.1

 

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Serena_C
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Message 34 of 45
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Re: TV Go license error message

Thanks @fletch1, I'm really sorry for the frustration caused. I understand it is not ideal that you have been waiting for this issue to be resolved since May.

 

I have chased for an update from the IT team regarding the issue and will let you know as soon as we have more information.

 

Thank you for your patience,

Serena

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fletch1
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Message 35 of 45
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Re: TV Go license error message

Another 2 weeks pass and stil........... NOTHING!

No progress since reported

Open since May - how is this fair?

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Ayisha_B
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Message 36 of 45
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Re: TV Go license error message

Hi @fletch1

 

I am really sorry about this. I will ask my colleague if she's had any update from our IT team and we'll get back to you asap. 

 

 

Ayisha_B
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fletch1
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Message 37 of 45
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Re: TV Go license error message

With respect that's what you've been saying for ages. Everytime I ask, you say you'll update me but nothing actually happens!

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Ayisha_B
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Message 38 of 45
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Re: TV Go license error message

Hi @fletch1

 

Just following up, we are still waiting on IT to come back to us. I am very sorry for the delay.

 

As soon as Serena has any further updates on this, she will follow up with you.

 

Thanks for your patience. 

Ayisha_B
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fletch1
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Message 39 of 45
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Re: TV Go license error message

So, yet another 2 weeks have past! Are you just looking for me to give up and go away? 

This is a ridiculous situation, no progress whatsoever!

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Travis_M
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Message 40 of 45
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Re: TV Go license error message

Hi @fletch1

 

Sorry to hear about this, I will check to see if any further updates have been made now. 

 

Regards

Travis_M
Forum Team



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