Menu
Reply
fletch1
  • 24
  • 0
  • 0
Joining in
806 Views
Message 21 of 45
Flag for a moderator

Re: TV Go license error message

It's now been a further 3 weeks without any update on this issue!

Marked as solved now? Why?

0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
794 Views
Message 22 of 45
Flag for a moderator

Re: TV Go license error message

Sorry to hear this is still ongoing, fletch1, 

 

I will send you a private message to confirm your account details as well as check with the previous forum team member who was helping you with this. I have also unmarked the "Helpful Answer"  You can usually do this under the dropdown menu of the answer you wish to unmark as helpful.

 

Cheers,

Corey C

0 Kudos
Reply
fletch1
  • 24
  • 0
  • 0
Joining in
771 Views
Message 23 of 45
Flag for a moderator

Re: TV Go license error message

Yet again, I've responded to your PM and then have heard nothing!

What is going on?

0 Kudos
Reply
Serena_C
  • 2.19K
  • 91
  • 226
Forum Team
Forum Team
766 Views
Message 24 of 45
Flag for a moderator

Re: TV Go license error message

Hi @fletch1

 

Thank you for responding to my colleagues' private message. Please bear in mind that this is not an instant messaging forum, so please do not expect an immediate response.

 

I have notified @Corey_C that you are waiting and I'm sure you will received a response very soon.

 

Best wishes,

 

Serena

0 Kudos
Reply
fletch1
  • 24
  • 0
  • 0
Joining in
753 Views
Message 25 of 45
Flag for a moderator

Re: TV Go license error message

I am fully aware that this is not an instant messaging forum.

I raised this issue back in May and I've made no progress in resolving the problem. You've asked questions, I've answered them and then wait 3 weeks before I have to chase you for an update! Then further questions, I answer and then nothing again. I think I've been incredibly patient.

 

0 Kudos
Reply
Akua_A
  • 2.91K
  • 71
  • 189
Forum Team
Forum Team
748 Views
Message 26 of 45
Flag for a moderator

Re: TV Go license error message

Thank you for your response @fletch1.

 

We truly apologise that you feel this way. We truly want to do our best to resolve this issue as well as to provide our IT teams with the relevant information towards a resolution. We can however understand the frustration this may have caused you and apologise again for the delay.

 

I have flagged this up with our team for an update. We hope to get back to you as soon as possible for a resolution.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
fletch1
  • 24
  • 0
  • 0
Joining in
716 Views
Message 27 of 45
Flag for a moderator

Re: TV Go license error message

Meanwhile..,. A week later,....

 

Is patience truly a virtue?

0 Kudos
Reply
Ayisha_B
  • 2.83K
  • 99
  • 262
Forum Team
Forum Team
714 Views
Message 28 of 45
Flag for a moderator

Re: TV Go license error message

Hi @fletch1

 

Sorry you've not had a response yet. I will chase this up with my colleague for an update. 

 

Thank you for your patience. 

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
fletch1
  • 24
  • 0
  • 0
Joining in
658 Views
Message 29 of 45
Flag for a moderator

Re: TV Go license error message

.Over another week goes by.......... and still no response!!

0 Kudos
Reply
Corey_C
  • 5.19K
  • 257
  • 446
Moderator
Moderator
651 Views
Message 30 of 45
Flag for a moderator

Re: TV Go license error message

Apologies fletch1, it is still being investigated by IT. Apologies for the delay.

 

Cheers,

Corey C

0 Kudos
Reply