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TV Go license error message

Joining in

Using Android tablet. No problems before with live TV but now getting license error messages


Nexus 7

Android version 6.0.1

Forum Team (Retired)
Forum Team (Retired)

Thank you for coming back to me,  are you able to confirm if that is the latest software? 


Kind regards,


For the Nexus 7, this is the latest version

Well it's been a week. You've asked me to provide a number of details in individual messages, which I have supplied, but I've yet to receive any assistance towards solving this issue......

Hi there @fletch1


I am sorry to see this has been a long process and I know we have asked a lot of questions of you! 


I am going to raise a ticket with our IT team for you, I just need to ask a few more questions so I can make the ticket as detailed as possible. I'm going to send you a PM so please keep an eye out for the purple envelope in the top right hand corner of your screen to alert you to a new message. 


Thank you. 

Can't respond to your PM, keeps saying correct highlighted errors! There are no errors highlighted 

Here are the answers 

First occurred when I tried streaming BT sport in April.

Device is a tablet Nexus 7 (you've already asked)

Only tried live TV through Virgin TV Go app

Attempted streaming via home WiFi only (you've already asked)






No problem thank you so much for this. I have raised this ticket now for you and I will update you as soon as I have a response! 


Thank you again. 

Thank you for letting me know! It could be that this update hasn't reached you yet as it is a slow roll out. Can I ask what version of the app you are currently using? 


Thanks again, 



I sent you all the information you requested on your PM yesterday!

I responded on Monday with full details via PM as requested

You have not come back to me since