on 27-05-2021 10:42
Using Android tablet. No problems before with live TV but now getting license error messages
on 02-06-2021 11:45
Android version 6.0.1
on 02-06-2021 15:17
Thank you for coming back to me, are you able to confirm if that is the latest software?
on 02-06-2021 16:42
For the Nexus 7, this is the latest version
on 04-06-2021 15:00
Well it's been a week. You've asked me to provide a number of details in individual messages, which I have supplied, but I've yet to receive any assistance towards solving this issue......
on 04-06-2021 16:05
Hi there @fletch1
I am sorry to see this has been a long process and I know we have asked a lot of questions of you!
I am going to raise a ticket with our IT team for you, I just need to ask a few more questions so I can make the ticket as detailed as possible. I'm going to send you a PM so please keep an eye out for the purple envelope in the top right hand corner of your screen to alert you to a new message.
on 04-06-2021 17:01
Can't respond to your PM, keeps saying correct highlighted errors! There are no errors highlighted
Here are the answers
First occurred when I tried streaming BT sport in April.
Device is a tablet Nexus 7 (you've already asked)
Only tried live TV through Virgin TV Go app
Attempted streaming via home WiFi only (you've already asked)
on 04-06-2021 17:09
No problem thank you so much for this. I have raised this ticket now for you and I will update you as soon as I have a response!
Thank you again.
on 08-06-2021 13:41
Thank you for letting me know! It could be that this update hasn't reached you yet as it is a slow roll out. Can I ask what version of the app you are currently using?
on 08-06-2021 17:45
I sent you all the information you requested on your PM yesterday!
on 10-06-2021 17:07
I responded on Monday with full details via PM as requested
You have not come back to me since