Virgin Media Community

[fletch1]

Using Android tablet. No problems before with live TV but now getting license error messages

[fletch1]

So how do I get help here?

[Serena_C]

Hi @fletch1

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the TV Go license error message you are receiving. Just to confirm, is it this exact message:

"LicenseErrorCode.license.invalid" ?

Please can you try deleting the app from your Android tablet then reinstalling it.

Let me know how it works after this.

Thanks!

Serena

[fletch1]

Yes, that's the exact message.

Deleted and reinstalled but still have same response!

[Zak_M]

Good morning @fletch1 

Thank you for coming back to us, Are you able to let me know are you getting this error message on every channel? 

Kind regards,

Zak_M

[fletch1]

Haven't tried every possible channel but so far, it's been EVERY channel I've tried to access. About 20 so far!

[Zak_M]

Thank you for coming back to me @fletch1 

And just a few extra questions if you don't mind, Are you having the issues only on your home network is it it everywhere? Are you able to let me know if it happens on all of your devices as well? 

Kind regards,

Zak_M

[fletch1]

Using it on home network. Same on my Nexus tablet and iPhone

[fletch1]

Update

iPhone is working ok for live TV. Problem exists on just tablet

[Zak_M]

Thank you for coming back to me. 

Are you able to let me know the software the table is currently running? 

Kind regards,

Zak_M