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fletch1
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TV Go license error message

Using Android tablet. No problems before with live TV but now getting license error messages

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fletch1
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Re: TV Go license error message

So how do I get help here?

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Serena_C
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Re: TV Go license error message

Hi @fletch1

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the TV Go license error message you are receiving. Just to confirm, is it this exact message:

 

 

"LicenseErrorCode.license.invalid" ?

 

Please can you try deleting the app from your Android tablet then reinstalling it.

 

Let me know how it works after this.

 

Thanks!

 

Serena

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fletch1
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Re: TV Go license error message

Yes, that's the exact message.

Deleted and reinstalled but still have same response!

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Zak_M
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Re: TV Go license error message

Good morning @fletch1 

 

Thank you for coming back to us, Are you able to let me know are you getting this error message on every channel? 

 

Kind regards,

Zak_M

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fletch1
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Re: TV Go license error message

Haven't tried every possible channel but so far, it's been EVERY channel I've tried to access. About 20 so far!

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Zak_M
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Re: TV Go license error message

Thank you for coming back to me @fletch1 

 

And just a few extra questions if you don't mind, Are you having the issues only on your home network is it it everywhere? Are you able to let me know if it happens on all of your devices as well? 

 

Kind regards,

Zak_M

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fletch1
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Re: TV Go license error message

Using it on home network. Same on my Nexus tablet and iPhone

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fletch1
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Re: TV Go license error message

Update

iPhone is working ok for live TV. Problem exists on just tablet

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Zak_M
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Re: TV Go license error message

Thank you for coming back to me. 

 

Are you able to let me know the software the table is currently running? 

 

Kind regards,

Zak_M 

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