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TV Go fault - 04/03/2020

Hi, 

We're aware that some customers may be experiencing issues with TV Go this evening.

Some customers may be unable to sign into TV Go, or may experience issues streaming some channels. 

This matter has been raised for investigation under reference F007850060.

We'll update this thread with any further updates. 

Mod Team

Scragster187
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Re: TV Go fault - 04/03/2020

Raised in March, no further comment but still loads of people unable to use TV Go.  Well done. 

Scragster187
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Re: TV Go fault - 04/03/2020

So you said you recognised this was a widespread fault and you would update. 24 hours on....  really informative update.  Oh no sorry actually no update,  

 

 

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Scragster187
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Re: TV Go fault - 04/03/2020

Still waiting and still no TVGo. 

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Martin_N
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Re: TV Go fault - 04/03/2020

Hi Scragster187,

 

Thank you for your post.

 

We have been advised that a fault ticket has been raised concerning this. The reference is: F008222462

 

We are working to get this resolved as soon as possible. 

 

^Martin

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mrc1978
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Re: TV Go fault - 04/03/2020

Its now been 4 months and no update?

Pretty shoddy in my opinion. I am having this error on my laptop, I haven't changed regions and it works fine on the family's tabs. Please can we get an update as I would like to use the service on my laptop.

 

Thanks

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Beth_G
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Re: TV Go fault - 04/03/2020

Hi mrc1978,

 

I'm really sorry to hear that you're still having issues when trying to sign into TVGO on your laptop.

 

Can you please confirm the exact error message you're receiving when using your laptop so I can look into this further for you?

 

Thanks,

 

Beth

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floppitydoppity
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Re: TV Go fault - 04/03/2020

I use this on my apple ipad but it's still not working. No update available on app store.   Says not available at this time. 

Please advise 

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Ryan_N
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Re: TV Go fault - 04/03/2020

Hi floppitydoppity - can I confirm if it's just this device that you're having the issue with? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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floppitydoppity
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Re: TV Go fault - 04/03/2020

Hi Ryan. Yes. It's fine on my android phone 

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