Virgin Media Community

[leeaaron]

Hi, 

I am having issues with the TV Go App running on my Laptop where all my registered devices get used up so I can no longer use TV Go on the laptop. I pay for a premiun package and expect it to work properly.

• Approximately when did the problem start?
  • This weekend
• The model and version/OS of the device and browser causing this issue
  • Dell XPS 15 Laptop, windows 10, I'm using the Virgin TV Go App (my browser is Google Chrome which I have in Incognito mode)
• Do you manually clear cache/cookies or have a program that does this after each session?
  • No
• Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots)
  • Happens constantly since I started using the TV Go App this weekend

Please advise how I resolve?

Thanks,

Lee

[Gareth_L]

Hello leeaaron

Thank you so much for all that information 

Sorry though you are having this issue 

I will be able to get this resolved for you 

First though I need to pass Security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L