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leeaaron
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TV Go device registration issues

Hi, 

I am having issues with the TV Go App running on my Laptop where all my registered devices get used up so I can no longer use TV Go on the laptop. I pay for a premiun package and expect it to work properly.

  • Approximately when did the problem start?
    • This weekend
  • The model and version/OS of the device and browser causing this issue
    • Dell XPS 15 Laptop, windows 10, I'm using the Virgin TV Go App (my browser is Google Chrome which I have in Incognito mode)
  • Do you manually clear cache/cookies or have a program that does this after each session?
    • No
  • Does it happen more than 3 times per month? (Meaning you need our help to get additional reset slots)
    • Happens constantly since I started using the TV Go App this weekend

Please advise how I resolve?

Thanks,

Lee

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Gareth_L
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Re: TV Go device registration issues

Hello leeaaron

Thank you so much for all that information 

Sorry though you are having this issue 

I will be able to get this resolved for you 

First though I need to pass Security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

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