Virgin Media Community

[hatfield]

I use TVGO via firefox browser and it now says i need to upgrade my package to watch Last Week Tonight With John Oliver on Sky Comedy boxsets. I have maxit TV package and TiVo but not 360. I have tried running firefox in private browsing and have reset firefox up to the point of deleting it and re-installing a fresh copy of the latest version with no luck. Also used a different browser. Same message each time. I have been able to access this in the past as recently as a couple of weeks ago.

[japitts]

TiVo vs 360 should be immaterial here, this is all about the package you're on - Maxit includes Boxsets so that's the box ticked.

I've just played S9 E3 (picked at random) of "last week tonight" on TV Go and it plays fine - are there any specific episodes you're having problems with?

[hatfield]

All of them. 3, 4 and 5. All say I require upgrade. Same message on another random picked show from Sky Comedy. Same message on a random picked show from Sky Max. Same with Sky Cinema. I know 360 is a red herring but i mentioned it to stop the usual suspects piping up and muddying the waters. I try to keep an open mind but this seems to be an issue to VM tech support ref my account.

[japitts]

Fair enough!! Can you view the same channels, as live streams ok?

[hatfield]

Yes. Damn! Forgot to mention that 🙂

[Carley_S]

Hi @hatfield
Welcome back to the community!
Sorry to hear your having issues with the TVGO app with the Sky comedy channel. Everything looks okay at our end with the channel/episodes you have mentioned. Do you get the same upgrade message when trying to watch the channel on your set top boxes? 
 

[hatfield]

Working on the TiVo. The other box has never worked but that's a different story for another day when I can be bothered. It's only box sets and movies on TV Go. Streaming is fine.

[Paul_DN]

Hi hatfield,

Thank you for confirming this, have you tried deleting the App and reinstalling it, does it do the same on a different device?

Regards

Paul.

[hatfield]

It's doing it via a browser. Not an App. See details above. It's all browsers I have access to. I have tried three so far and hence I will also want my device list resetting as I've reached the maximum of five devices.

So in summary i am accessing TV via: https://virgintvgo.virginmedia.com/en/movies-and-series/discover.html. If I wanted to watch on a tiny screen i wouldn't have bought a 43" 4K monitor. All channels and programmes on box sets/catch up are showing an 'upgrade' button rather than the 'play' button. I can watch streaming as normal. The TiVo does not have this issue it's just via the above url which i am used to using. I have an account with Maxit TV, sky sports and film. My internet is fine. I can't think of anything else. If you DM me I can provide my account details, verification etc.

I repeat that I will also want my device list resetting as I've reached the maximum of five devices.

Thanks,

[Travis_M · Accepted solution]

Hi @hatfield

Thank you for your reply, I am going to drop you a private message now so we can confirm some details.

Please keep an eye on your inbox

Regards