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ToMr3
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TV Go app - can't download

Hi,

I can't download the app - it is not available for my phone: Samsung A50, Android 10.

I brought the phone from abroad - is that the reason? Can that be bypassed?

Thanks in advance!

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DJ_Shadow1966
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Re: TV Go app - can't download

Hello

On your phone make sure that it is set to English / UK as if it set to any other region then that may be what is stopping you.

  • Open the Play Store app
  • Select the icon at the top left corner (options button) and select Account.
  • Click "Country and profiles" or "Language and Region" option.
  • Once you set up your new country, your payment method would also be refreshed.
  • Add a new payment method for your current country if required.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ToMr3
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Re: TV Go app - can't download

Mike, many thanks!

I would just add:

  1. it's easy to do it on the pay.google.com
  2. once new location is added, still the location needs to be changed manually in Account settings of the phone - just like you described
  3. You can switch between location easily though

Thanks again.

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Emily_G
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Re: TV Go app - can't download

Thanks for the post ToMr3.

 

Glad to hear you managed to download the app through the above method. 

 

Have a lovely weekend. 

 

Thanks, Emily.

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