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TV Go Unavailable Channels

RedHeaven
On our wavelength

Why are some of the channels greyed out on my iPad when they are included in my subscription?

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

TV Go provides shortcuts to Sky Sports channels, you'll need to install the Sky Sports app and login using your VM-UK credentials to stream them.

Select "exit to watch" on the dialogue you've screenshotted, to do so.

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Kain_W
Forum Team
Forum Team

Hi there RedHeaven,

Thanks for your post and welcome back to the community.

Can I ask are you only experiencing issues with Sky Sports channels or any others?

Let us know as otherwise the information that @japitts has kindly put would be the reason.

Regards,

Kain

RedHeaven
On our wavelength

Hi Kain,

Every BBC channel is also greyed out and refers you to iPlayer

japitts
Very Insightful Person
Very Insightful Person

Same as above - the channel is listed with a shortcut to the iPlayer app.

Select "exit to watch" and your device will load the iPlayer app to view the channel.

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