on 28-11-2022 17:30
Why are some of the channels greyed out on my iPad when they are included in my subscription?
28-11-2022 17:43 - edited 28-11-2022 17:44
TV Go provides shortcuts to Sky Sports channels, you'll need to install the Sky Sports app and login using your VM-UK credentials to stream them.
Select "exit to watch" on the dialogue you've screenshotted, to do so.
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on 29-11-2022 17:53
Hi there RedHeaven,
Thanks for your post and welcome back to the community.
Can I ask are you only experiencing issues with Sky Sports channels or any others?
Let us know as otherwise the information that @japitts has kindly put would be the reason.
Regards,
on 30-11-2022 10:11
on 30-11-2022 10:14
Same as above - the channel is listed with a shortcut to the iPlayer app.
Select "exit to watch" and your device will load the iPlayer app to view the channel.
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