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kazzyv
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TV Go 'Sorry this is not available'

Once again for about the 10th day in a row I am getting this message.  I did manage to log on at some point yesterday but the service is really poor.

Obviously as I got in yesterday its not my ipad, my software it therefore must be the app.

Why does this keep happenning ?  This is a service that is included in my bundled price and unless the service becomes more reliable I will be putting in for a refund for unusable services.

Sky can do this - why can't you.

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Beth_G
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Re: TV Go 'Sorry this is not available'

Hi kazzyv,

 

Welcome to the community - I'm sorry to hear you're having such problems with the TV GO app.

 

I can see that my colleague Lisa has responded to your other post regarding the same issue. If you are still having problems, we'd be grateful if you got back to her so we can troubleshoot the issue.

 

Kind regards,

 

Beth

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kazzyv
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Re: TV Go 'Sorry this is not available'

I can’t see another reply. Yes it’s still happening- it happened again this afternoon.

app reinstalled.

latest software running

this is a problem with your software

 

 

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Emma_C
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Re: TV Go 'Sorry this is not available'

So sorry for the delay in replying 

This does seem to be a known issue at the moment so we have fed it back. 

 

In the meantime can you see if you're having an issue with it on a browser as well as the app?

Emma_C - Forum Team
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