Some observations on this issue.
The only function of the Virgin TV Go app which doesn’t work when the CPE IP is Unknown is the streaming of recordings from the TV 360 box hard disk.
Other functions which appear to need access to information on the box work successfully. You can see your recordings and planned recordings. You can set recordings and delete recordings. If you are watching a recording on the TV connected to the TV 360, you can review how far through the recording you are. All these functions appear to be in real time.
This would suggest to me that the working functions must be using a different ‘path’ to the TV 360 and this, I can only surmise, is using the Horizon base function which is cloud-based.
Most Liberty Global companies use fully cloud-based function, including recordings.
The UK do recording on a hard disk in the TV 360 which is where the problem arises when sending recorded data from the hard disk to the device running the Virgin TV Go app.
When the app cannot find the local IP address of the TV 360, it puts out a factually incorrect message, saying the app device is not on the same network as the TV 360.
In my opinion, rather than putting out this wrong error message and failing to stream the recording, it should retry to do something it must have tried to do during its startup (and failed) - find the local IP address of the TV 360. It should do this until it finds it and give the user what they want - a recording being stream.
These are my thoughts which may be right or wrong but I was an IT professional before I retired 20 years ago and 40 years ago as a junior I would have revelled in fixing this error.
Perhaps the issue here is that Liberty Global do not see this as a priority for most of their customers who are not affected by it in the rest of Europe.
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